Frequently Asked Questions
Is breakfast included with our stay?
Yes, breakfast is included with your stay. Breakfast is served from 8 a.m. to 10 a.m., in our Café.
How far from the beach are you located?
About 1/2 a mile; a little less than 10 minutes walk or 2 minutes on a bike.
Can we check in early?
Because we may need to clean your room before you arrive, check in time is normally 3:00 pm. However, if no one stays in the room the night before and we do not need to clean, early check-in may be possible.If you would like an early check-in, Give us a call the day before or morning of your arrival and we will tell you how it is looking.
What happens if I arrive late, after the office closes?
There is a late arrival rack to the left of the front office door where you will find a welcome with your name on it. Your welcome letter will provide directions to your room.
Can we have a late check out?
Because we may need to get the room ready for another guest, normal check-out time is 11:00 am. However, if you check with us the day you are leaving and no one is coming into the room, we may be able to allow a noon check-out.
How do deposits and payments work? What is your cancellation policy?
When a reservation is made, we require payment for the first night of the reservation as a deposit. The balance will be due upon arrival.Cancellations made prior to 3 days of your scheduled arrival will be refunded less a 25.00 + tax cancellation fee. For cancellations made within 3 days of your scheduled arrival, your deposit will be forfeit.
What amenities do you provide? Wi-Fi? Washer and dryer? Microwave?
All 13 of our rooms include Wi-Fi, breakfast in the cafe, satellite TV, air conditioning, private bathroom, iron & ironing board, a blow dryer and beach towels. Our three Flats have their own full kitchen, while the Tropical bird and Romance rooms share a full kitchen. Rooms without a kitchen have a mini fridge, microwave and coffee maker, and two of those have a small kitchenette with sink and counter space.
In addition, the Flats come with a small washer and dryer, four rooms have their own private porches and the Romance room has a Jacuzzi-style tub.
When are your office hours?
Our office is open in the morning from 9:30am to 11:00am and in the afternoon from 3:00 pm to 5:00 pm.
What do ya’ll have for parking?
There is plenty of off-street parking for our guests in the guest house parking lot. In the morning, when the cafe is open, we ask that our guests not use the cafe parking, so as to allow parking for cafe customers.
Will you provide housekeeping during our stay?
We do provide a limited “Tidy” service on request. Before noon, just hang out your door-knob hanger with the “Please Tidy” side out. We will bring you fresh towels, restock toiletries, take out the garbage, make the bed (if there is nothing on it) and do a quick sweep.
Where can I get ice?
We do not have an ice machine that is accessible to the public, however, if you come into the cafe, during breakfast, we will be glad to help you out. We also have a small ice machine in the office where we can provide ice during office hours. If all else fails, they do sell ice at the corner store.
Do you allow pets?
At our Grayton beach hotel Hibiscus Coffee & Guesthouse, we have 3 rooms where we allow pets: Flat Two, the Art Deco and the Funky Bird which can all accommodate one or two clean, non-barking pets. We charge a pet fee of $25.00 per night per pet (up to 2) for pets that stays in one of our pet-friendly rooms. For the health and well-being of guests who might have allergies, pets are not permitted in any except for these rooms.
What types of payment do you accept?
Cash, Visa, Mastercard, Amex, Discover and Diners Club.
Do you offer beach towels, beach chairs, umbrellas or bicycles for your guests?
We do provide beach towels for guests to use, and if you let us know, we can swap them out for fresh ones.While we do not offer beach chairs, umbrellas, or bikes, we have put together a Local Information page; a list of local businesses that we think might be helpful to our guests. In addition to bikes and beach stuff, it tells places to eat here in Grayton Beach, where the local grocer, pharmacy and laundromat are, airport information, emergency numbers, transportation, etc.
Can you suggest a taxi service and/or airport shuttle service?
What if I have an emergency while I am here?
Hibiscus Guesthouse Office – (850)231-2733
Hibiscus Café – (850)231-1734
Hibiscus Manager/After Hours/Emergency – (850)502-7509
South Walton Police Dept – (850)892-8186
South Walton Fire Dept – (850)267-1090
What airports are nearby?
Northwest Florida Beaches International Airport (ECP) in Panama City is 31 miles away.Destin-Fort Walton Beach Airport (VPS) is 39 miles away.
Where can I find more information about the area?
Sowal.com is the best place to get information on the area and what’s going on in town.